FAQ - general

Q.What is Maya Mix App ?

Maya Mix App connects you with a taxi or a car to take a ride, with a delivery partner to make a delivery or a recovery car for your unexpected car break down. At the push of a button, our partners are ready to deliver the service you need, for you or your company.

Q.How Maya Mix App works ?

Login to the Maya Mix application and select appropriate car type, from taxi, courier or recovery car. Enter the pickup and destination and send request to partners near you.

Q.How to signup as a rider/client ?

Please download the Maya Mix application from Google Play (for android phones) or App Store (for iPhones or iPads). After installing go to signup page and fillup required details. To manage your account you can use your phone or desktop pc.

Q.Where is Maya Mix currently available ?

We pre-register for Crawley, Redhill, Royal Tunbridge Wells, Eastbourne, Brighton, Portsmouth, Chichester, Southampton, Bournemouth, Woking, Epsom & Ewell, Guildford, Farnborough partners for TAXI, COURIER SERVICE and RECOVERY CAR SERVICE.

Q.Can I pay by cash or by card in Maya Mix ?

In our app you can pay by cash or by card depending on what service you choose. TAXI is payed by cash, as we do it for decades. CARS, COURIERS or RECOVERY CARS are pre-payed by card in the app.

FAQ - particular

Q.How long and how much does it cost to deliver a parcel in Maya Mix ?

We accept only same day delivery jobs, we or our partners don't keep parcels over the night for next day delivery, we'll deliver it right away. Once you enter the recipient's address in app or website, you’ll see an estimated price for your delivery.

Q.Do to guarantee safe and reliable on COURIER SERVICE ?

Yes we do. We provide real time tracking so you always know where your delivery is, by checking the app. You'll also have a code for every delivery that you'll have to send to the receiver. Please notice that our Partner Driver will need this code when he/she will end the job at your delivery adress. This work like a signature that service was delivered. Always give the code to your receiver not to our Partner Driver.

Q.What can I deliver using Maya Mix COURIER SERVICE ? is food allowed ?

Delivery partners will deliver items according with the specifications available in the app for each of their vehicle. For example on bikes a partner can deliver items up to 5 kgs, delivery partners driving a moto can deliver items up to 10 kg and so on. However, you may NOT deliver with our COURIER SERVICE: People or animals of any size, alcohol (or any other goods that require identification), illegal items, dangerous items (weapons, explosives, flammable, etc.), stolen goods, any items for which you do not have permission to send.

Q.Will my data be safe ?

We are absolutely committed to treating our passengers data with the utmost importance. The sensitive card details are stored on our credit card provider servers, STRIPE. Their full Privacy Policy can be found here.